Parcels will be returned to our central facility and refunds will only be provided via the original payment method.įor faulty or damaged items, please contact Customer Services before returning the item. Please note, stores do not process refunds for online orders. Proof of purchase (receipt, dispatch note, order confirmation email) is required. Returns can also be made in person at our Divertimenti Store. Note, Please ensure any discrepancy's or broken items need to be reported within 48 hours of delivery the cost of returning items will only be refunded in the case of faulty goods. Please obtain proof of postage and keep it until you have received your refund. Items must be sent with a the invoice / order number clearly marked. Items can be returned to our shop at the address below. Refunds will be credited to the original payment method as soon as they are received but some banks may take up to 14 days to credit your account. Note, non-stock items that have been especially sourced for an order and perishables cannot be refunded. Items must be unused, returned in their original packaging and in a re-saleable condition to be eligible for a refund. If you are not satisfied with your purchase, you can return your item(s) within 28 days of delivery for a refund to the original payment method. We want you to be happy with your purchase but if you’re not, or we’ve got something wrong, please contact our customer services team and we’ll tell you what you need to do next. ![]() Please note that Divertimenti is not responsible for the packaging if this occurs.ĭivertimenti will not replace or offer refunds for orders which are abandoned due to non-payment of taxes and fees required by the delivery country. Packages may need to be unwrapped and opened going through customs. Please check with the local authority for more information as these are payable by the recipient. ![]() Please note that customs taxes, duties and charges may be applied to orders which are shipped outside of the UK. International orders are subject to customs clearance, which may cause delays beyond provided delivery estimates. Please enter your delivery address at the checkout for accurate quote. *Please note, that surcharges and slightly longer lead-times apply for the Highlands, Scottish Islands and other non-mainland UK addresses and free delivery qualifies over £100 for these areas. ![]() We aim to dispatch orders within 1-2 working days. Free Delivery on all orders placed online over £50, delivered to UK mainland addresses*.Īll orders that do not meet the minimum £50 threshold will incur a £5.95 delivery charge.
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