This may be an issue for customers who prefer an in-person experience when dealing with a lender. Quicken Loans and Rocket Mortgage do not have any physical branches, meaning customers must do all their loan-related activities online or over the phone. In addition, Quicken Loans offers borrowers the option of applying online or by phone. The website is easy to navigate, and the loan application process is straightforward and simple. Quicken’s user-friendly website provides an easy and convenient way to apply for a VA loan. This is significant, as it shows that Quicken is doing a good job at managing customer relations and resolving problems before they escalate to the point of needing to be reported to the CFPB. ![]() In addition, the company has had a relatively low number of complaints filed with the Consumer Financial Protection Bureau (CFPB) over the last year in relation to the huge number of loans it has processed. Quicken has successfully closed out over 357 consumer complaints on its BBB profile over the past 12 months, and it responds to nearly every review posted on the BBB website. The Better Business Bureau (BBB) rates the company A+, the highest grade it awards. Quicken gets high marks for customer satisfaction and enjoys a reputation as one of the country's best mortgage lenders. Between all of these loan types, nearly every kind of VA loan is offered by Quicken. These include VA purchase loans, VA streamline refinance loans (also known as VA Interest Rate Reduction Refinance Loans or IRRRLs), VA cash-out refinance loans, VA jumbo loans up to $2 million and joint VA loans for married couples (only offered for IRRRLs or VA Streamlines). ![]() Through Rocket Mortgage, Quicken Loans offers a wide variety of VA loan types. Pros explained Strong selection of VA loan types In addition to this, a single loan officer is assigned to each customer throughout the loan process, which helps streamline communication and paperwork while providing highly personalized assistance. This allows Quicken’s customers to enjoy a level of consistent service that other lenders might not be able to provide. Quicken claims to service 99% of its loans, meaning it does not pass off the customer service and administrative duties to another lender. The company is often ranked in one of the top two positions for customer service satisfaction from multiple J.D. One of Quicken Loans’ greatest advantages is its customer service. Hawaii Alaska Florida South Carolina Georgia Alabama North Carolina Tennessee RI Rhode Island CT Connecticut MA Massachusetts Maine NH New Hampshire VT Vermont New York NJ New Jersey DE Delaware MD Maryland West Virginia Ohio Michigan Arizona Nevada Utah Colorado New Mexico South Dakota Iowa Indiana Illinois Minnesota Wisconsin Missouri Louisiana Virginia DC Washington DC Idaho California North Dakota Washington Oregon Montana Wyoming Nebraska Kansas Oklahoma Pennsylvania Kentucky Mississippi Arkansas Texas Visit Site Best for customer service Although Quicken Loans has a mainly online presence and lacks physical branches, the benefits of their customer service and convenient loan application process more than make up for the lack of physical locations. The company offers a variety of loan types, including VA loans, jumbo loans, cash-out refinance loans, and purchase loans. Rocket's home loan website has earned high ratings for ease of use and responsive customer service. ![]() The company established Rocket Mortgage in 2015 and adopted it as its corporate name in 2021. ![]() Quicken Loans created an online mortgage application process and changed our perception of what a mortgage banker is. Although they require a funding fee that goes directly to the VA, they often have lower interest rates, looser eligibility rules, and don’t require a down payment. Only veterans, active duty service members, and their families are eligible for VA loans. Department of Veterans Affairs that offers more favorable terms than many other types of loans. VA loans are a specialized type of loan guaranteed by the U.S. If you’re looking for a VA loan, Quicken Loans presents an appealing option with competitive interest rates and top-notch customer service.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |